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They set out clear expectations and offer appropriate support. They take account of their team members’ strengths and weaknesses when assigning tasks. They delegate work in a way that is targeted and focused on professional development, and they set new challenges. They support continuing education and professional development for their team and reach out for advice in this area.
They communicate and provide information that is as transparent and timely as possible on tasks, responsibilities, feedback and planned changes. They regularly check to ensure it has been understood. They encourage exchange and dialogue within and between teams and departments and networking across all communication media. They carve out the necessary time for communication and exchange.
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Basic principles/applications* |
Support and continuing education* |
They create space for open mutual feedback. They assess the performance and conduct of their staff and recognize good results. They give constructive criticism and highlight potential need for improvements. They actively seek feedback on their own leadership and management skills.
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Basic principles/applications* |
Support and continuing education* |
They deal with conflicts and actively address them. They highlight potential solutions, set boundaries and show conviction. They encourage their team members to resolve conflicts themselves. In conflicts that are difficult to resolve or in which they are personally involved, they seek support and advice.
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Basic principles/applications* |
Support and continuing education* |
They create opportunities for independent and autonomous working. They rely on mutual trust and carry out checks in a proportionate and transparent manner. They facilitate a culture that embraces and learns from mistakes. They consciously shape collaboration within the team.
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Basic principles/applications* |
Support and continuing education* |
They take into account the different circumstances and backgrounds of their team members and the resulting requirements for balancing family, private life and work
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Basic principles/applications* |
Support and continuing education* |
* not exhaustive
