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To manage conflict effectively, the following steps are recommended:
1. Conflict parties should seek direct dialogue
2. Efforts should be made to clarify the issue at the responsible level of the organizational unit
3. Professionals should be involved and/or support services consulted
4. The matter should be escalated to the next level as per the escalation paths described below
Anyone involved in a conflict can access the advice and support services below at any time on an informal and confidential basis. Conflict escalation can often be avoided if professional advice and support is sought in time.
| Advice and Support Services at UZH | Contact |
|
HR business partners in the HR Department |
HR Business Partner in the HR Department |
| Professorships Department | Professorships Department |
|
HR development experts in the HR Department |
HR Development / offerings |
| Coaching and consultation for professors from the UZH Leadership and Governance Academy | UZH Leadership und Governance Academy / Coaching and Consultation for Professors |
|
Office for Gender Equality, Diversity and Inclusion |
Office for Gender Equality, Diversity and Inclusion |
|
Committee for the Protection against Sexual Harassment (RSB) |
Protection against sexual harassment |
| Employee Assistance Office (MBS) | Employee Assistance Office |
| Psychological counseling services for students and PhD candidates at UZH and ETH (PBS) | Psychological Counseling Services |
| Occupational health management | Safety, Security & Environment Department/Medicine and Health |
| Ombudspersons in cases of suspected scientific misconduct | Research integrity |
If a conflict cannot be resolved, it is important to consult advisory and support services and to stick to the specified escalation levels. Regardless of this, however, in some cases, e.g. allegations of sexual harassment or breaches of scientific integrity (e.g. plagiarism), the official channels provided for this purpose must be used. The escalation levels should be followed in the order shown up to the level at which the conflict is resolved.
UZH
Course: Conflict management in the work environment at UZH (German only)
Course: Schwierige Situationen im Team erkennen und intervenieren (German only)
Canton of Zurich
Course program Lernen.zh.ch under Konfliktmanagement (German only)
Business Tools AG
(Non-profit organization under the joint sponsorship of ETH Zurich, the University of Zurich and Zurich University of Applied Sciences)
Course program: Alle Kurse under Konfliktmanagement (German only)
